Frequently Asked Questions (FAQ)
Get answers to our most frequently asked questions.
Are your products safe for all vehicles?
Yes. All Top Secret Automotive products are engineered to be safe for use on all vehicle types, including clear coat, paint, glass, plastic, trim, wheels, and coated surfaces when used as directed.
Can your products be used on ceramic-coated vehicles?
Absolutely. Our formulas are ceramic-safe and many are specifically designed to enhance, maintain, or boost existing ceramic coatings.
Do I need professional experience to use your products?
No. Our products are designed for both professionals and enthusiasts. Clear instructions and user-friendly formulations make it easy to achieve professional-level results at home.
What makes your products different from other brands?
We focus on high-performance formulas, premium ingredients, and real-world testing. Many of our products feature higher active content (such as SiO₂) and are engineered to deliver maximum results with minimal effort.
How long do your ceramic products last?
Durability depends on the product and maintenance routine. Our ceramic sprays and coatings can provide protection ranging from several months up to 12+ months when properly applied and maintained.
Can I use your products in direct sunlight?
While some products can be used in sunlight, we recommend applying most exterior products in the shade on a cool surface for best results and to avoid streaking.
Do you offer bundles or kits?
Yes. We offer curated kits and bundles designed to provide maximum value and complete solutions for washing, drying, protecting, and maintaining your vehicle.
How long does shipping take?
Orders are typically processed within 1–2 business days. Standard shipping delivery times vary by location but generally range from 3–7 business days within the United States.
Will I get a tracking number for my shipment?
Of course! You will receive a confirmation email with a tracking number about 1-2 business days after your order is placed. If you have not seen an email from us within 2 days please check your JUNK/SPAM folder.
What is your return policy?
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. Customer is responsible for return shipping fees.
To start a return, you can contact us at info@topsecretautomotive.com
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
