Frequently Asked Questions (FAQ)
Get answers to our most frequently asked questions.
Who are you?
Top Secret Automotive® is a leading name in car care, trusted by both professional detailers and passionate car enthusiasts. We are a family-owned company with a dream and a vision to make a difference in the industry by providing premium quality products at lower prices. Our car care products are meticulously crafted in the U.S. by professional detailers with over two decade experience.
Why your products?
Quality is at the core of what we do. We use only premium raw materials to ensure our products are safe, effective, and long-lasting. Our comprehensive product range includes everything you will need to care for your vehicle’s interior and exterior. Each item is formulated to tackle specific challenges, ensuring you have the right product and tool for every detailing need. We understand that quality is more important than quantity, and we would not provide you anything we would not use on our own vehicles.
Are your products safe on all types of finishes and vehicles?
Yes, our products are formulated to be safe and effective on all types of finishes and vehicles, including cars, trucks, motorcycles, boats, and more. Refer to our product label on each bottle for more information.
How can I pay for my order?
We accept payments from all major Credit Cards (Visa, MasterCard, American Express) etc., We also have Shop Pay Installments as well.
When will my order be shipped?
Orders placed before 1PM Central Time will be shipped the same day and after that time the following day.
Do you ship Internationally?
Currently, we only ship within the U.S and Canada.
How long will my order take to arrive?
Depending on your location, shipping within the U.S and Canada will take anywhere from 2-7 business days.
Will I get a tracking number for my shipment?
Of course! You will receive a confirmation email with a tracking number about 1-2 business days after your order is placed. If you have not seen an email from us within 2 days please check your JUNK/SPAM folder.
What is your return policy?
We offer a 30-Day Money-Back Guarantee! If for any reason you do not like the product, we will refund you 100% of your purchase price within 30 days of purchase. If you need to return an item, please email us at info@topsecretautomotive.com and we will do our best to make the return process as simple as possible. For more information on this please visit here.